# ProtonShip pricing

> How ProtonShip charges for parcel labels shipped within Canada. The page version is https://protonship.com/pricing.

Status: ProtonShip opens soon. Accounts and quotes aren't open yet, and this is how pricing works from opening day. Early access: https://protonship.com/sign-up

## How you pay
- Account: free to open and keep.
- Labels: one price per label, paid by card when you buy it.
- Included in the price you're quoted: fuel and the carrier surcharges known at booking.
- Sales tax: added for the province the parcel ships from.
- Carriers in one quote: UniUni, Purolator, UPS and FedEx. Canada Post is coming soon. Parcels within Canada only.

## Volume pricing
- Every label an account buys counts toward its volume level, across every carrier. Voided labels don't count. A level doesn't drop when the account ships less.
- Each level takes a percentage off the delivery charge of the price a new account is quoted. Carrier surcharges (remote areas, additional handling, oversize, signature, declared value, residential and peak season) aren't discounted, and no label goes below ProtonShip's lowest price for it.
- Starter: every new account, the starting price.
- Bronze: from 50 labels, 5% off the delivery charge.
- Silver: from 250 labels, 10% off the delivery charge.
- Gold: from 1,000 labels, 15% off the delivery charge.
- Platinum: from 5,000 labels, 20% off the delivery charge.

## When a price can change after you ship
- Only when a carrier measures or weighs a parcel differently, corrects an address, returns the parcel to you, or bills another charge for it (an adjustment).
- ProtonShip posts the adjustment with the carrier's reason and the amount, and the carrier's figures beside yours when it reports them, and waits 72 hours before charging. Nothing is charged in that time.
- After that you can still dispute it for 30 days, even once it's charged. If ProtonShip agrees, the full amount goes back to your card.
- An adjustment that reaches ProtonShip more than 90 days after the label was bought is never charged to you.

## Voids and claims
- An unused label can be voided within 28 days.
- Damage that showed on the outside of the box: file within 1 day of delivery.
- Other damage or missing items: file within 5 days of delivery.
- A lost parcel: file within 30 days of the carrier's first scan (UniUni 12 days). With no scan yet, the clock starts on the label date.

## Free with every account
- Saved addresses and box sizes
- Tracking pages you can share with customers
- The Shopify connection
- Bulk uploads of up to 500 parcels
- Support tickets with the ProtonShip team

## More
- Pricing: https://protonship.com/pricing
- How adjustments work: https://protonship.com/adjustments
- Coverage and claims: https://protonship.com/claims
- Compare rates: https://protonship.com/rates