UniUni delivery: tracking, statuses and customer service
How UniUni delivers parcels in Canada, what each tracking status means, how to reach UniUni customer service, and what to do when a parcel is marked delivered but missing.
Updated
Short answer. UniUni is a delivery company from Richmond, British Columbia, that carries online orders the last stretch to your door. Track a parcel at uniuni.com/tracking. If it’s marked delivered but missing, check the delivery photos, then contact UniUni, then the store you bought from, because refunds start with the seller.
What UniUni is
UniUni is the trading name of Uni Express Inc., based at 100-10851 Shellbridge Way in Richmond, BC. It started in Vancouver in 2019 and delivers e-commerce parcels in Canada and the United States. Large online marketplaces use it for the final delivery; press coverage names Temu, Shein and AliExpress among its partners.
Its drivers are independent contractors using their own vehicles. UniUni says it reaches 80% of Canada. Its coverage map shades all ten provinces and shows Yukon, the Northwest Territories and Nunavut as not yet covered. Its published list of Canadian hub warehouses names Burnaby, Calgary, Edmonton, Regina, Saskatoon, Winnipeg, Toronto, Ottawa, Montreal and Quebec City.
UniUni is privately owned. A deal to list it on the Toronto Stock Exchange through MAK Acquisition was announced in May 2026; in late September 2026 MAK sent UniUni a notice of breach, and UniUni announced a new private funding round.
How a UniUni delivery works
- The seller packs your order and prints a UniUni label. The tracking number comes from them.
- UniUni collects the parcel or receives it at a warehouse. The estimated delivery date appears on the tracking page once UniUni has it.
- It’s sorted at a hub and sent to a local depot.
- A driver delivers it and takes photos at the drop-off as proof of delivery.
- If nobody can take it, the driver tries again, usually within 48 hours. After a second failed attempt, the parcel goes back to the warehouse with the status “storage” and is kept for 30 days. Contact UniUni to book a re-delivery.
UniUni doesn’t deliver to PO boxes or post offices. Picking a parcel up in person is only offered in a few cities, including Montreal, Toronto and North York.
How long UniUni delivery takes
UniUni describes its service as “from next-day delivery to up to 7 days.” Your own estimate appears on the tracking page after UniUni receives the parcel from the seller. For some remote postal codes, UniUni says it can’t guarantee a delivery time.
UniUni doesn’t publish its delivery hours or a weekend delivery policy. Its support page lists the statutory holidays when it doesn’t deliver, by province. Our guides to UniUni weekend delivery and the UniUni holiday schedule go through both, and the weekend delivery guide covers the other carriers.
Tracking a UniUni parcel
Enter the tracking number at uniuni.com/tracking. It takes up to 25 numbers at once, separated by commas. If the page says there’s no information yet, UniUni probably hasn’t received the parcel from the seller; give it a few days or ask the seller.
UniUni doesn’t have a tracking app for recipients. Its apps in the App Store and Google Play are for drivers and dispatch. Apps called “UniUni Tracking” and sites with UniUni in the name are run by other companies.
What each UniUni tracking status means
The wording below is UniUni’s own. The tracking page may group it under five steps: Label Created, Facility Received, In Transit, Out for Delivery and Delivered.
| Status | What it means | What to do |
|---|---|---|
| Label Created | The seller made a shipping label. UniUni doesn't have the parcel yet. | Wait. If nothing changes for several days, ask the seller; the order is probably still with them. |
| Parcel pickup failed at the merchant's location | UniUni's pickup from the seller didn't happen. | Contact the seller. The parcel hasn't left them. |
| Parcel Arrived at UniUni Warehouse | UniUni has the parcel. An estimated delivery date should now appear. | Nothing. |
| In transit to local UniUni delivery facility, or loaded for transfer | The parcel is moving between UniUni sites toward your local depot. | Nothing. |
| Scanned parcel processing delay | The parcel is held up at a facility. | Give it a few days. Contact UniUni if it still hasn't moved. |
| Sent to a wrong warehouse for dispatch | It was sorted to the wrong place and will be rerouted. | Expect a delay. Contact UniUni if it doesn't move. |
| Parcel Ready for Delivery Driver Pickup | It's at your local depot waiting for a driver. | Nothing. Delivery is usually close. |
| Out for delivery | It's on a driver's route today. | Check that the address, unit number and buzzer code are right. Changes may not reach the driver in time. |
| Delivery rescheduled for 2nd delivery attempt | The first attempt failed and another one is planned, within 48 hours in most cases. | Nothing, unless your details need fixing. Then use UniUni's chatbot. |
| Storage | Delivery failed twice and the parcel went back to UniUni's warehouse. UniUni holds it for 30 days. | Contact UniUni to book a re-delivery. |
| Incomplete address, or Unable to deliver, invalid address | The address is missing details or wrong. | Contact UniUni with the full address and unit number, and tell the seller. |
| Dropped off at service point, available for pickup next day | It was left at a pickup point. | Collect it from the next day. |
| Transferred to a final mile delivery partner, or to a third-party carrier | UniUni handed the parcel to another carrier for the last stretch. | Check the tracking page for a new tracking number, or contact UniUni. |
| Your Parcel has been delivered, or Redelivered | The driver marked it delivered. | Open View Delivery Confirmation on the tracking page to see the photos. If you don't have it, follow the steps below. |
| Delivery refused by customer | The recipient refused the parcel. | It goes back to the seller, who handles any refund. |
| Parcel lost | UniUni has declared the parcel lost. | Contact the seller for a refund or a replacement. |
| Returned to sender, or Package return process started | The parcel is on its way back to the seller, or already there. | Contact the seller. |
If it says delivered but you don’t have it
- On the tracking page, choose View Delivery Confirmation and enter your postal code to see the drop-off photos.
- Ask the people you live with, your neighbours, and the building’s mailroom or front desk.
- Contact UniUni through the chatbot on its support page or the support form on the tracking page. The form has reasons for a lost parcel and for delivery to the wrong address.
- Contact the store or marketplace you ordered from. UniUni’s policy is that refund claims start with the shipper, so the seller is the one who refunds or reships.
For a damaged parcel, take clear photos of the box and what’s inside, then send them with the tracking number through UniUni’s chatbot. For missing or wrong items in a parcel that arrived, go straight to the seller; UniUni only handles the delivery.
How to contact UniUni customer service
These are UniUni’s channels as listed on uniuni.com.
| Phone, Pacific and Mountain time | 1-604-229-2007 |
|---|---|
| Phone, Central, Eastern and Atlantic time | 1-647-360-4178 |
| Call centre hours | Monday to Saturday, 10 am to 9 pm Eastern |
| Chat | The chatbot on uniuni.com/support |
| Support form | On the tracking page, with photos as PDF, JPG or PNG |
UniUni lists separate phone numbers for the United States on its home page. It doesn’t publish an email address for recipients. The email and toll-free number on its Small Business page are for sellers who ship with UniUni.
UniUni reviews
On October 11, 2026, UniUni’s Trustpilot profile had a score of 1.1 out of 5 from 2,945 reviews, 95% of them one star. Trustpilot notes that the company hasn’t invited reviews recently, so they may not be representative. The Better Business Bureau rated UniUni A, with 1,674 complaints in its three-year window, and lists it as accredited since February 2020. UniUni’s own site says it has 4.8 stars on Google; we couldn’t check that figure.
The complaints we read come back to four things:
- Parcels marked delivered at the wrong door, building or unit.
- Trouble reaching a person, with support handled first by a chatbot.
- Tracking that stalls on one status for days, or a hand-off to another carrier that isn’t named.
- Parcels left in unsafe spots or delivered at odd hours.
For scale, UniUni says it delivers more than a million parcels a day across Canada and the United States.
Sending parcels with UniUni
Businesses that ship more than about 100 parcels a day can get a quote from UniUni directly. Smaller sellers in the Greater Toronto Area, Vancouver, Montreal and Ottawa can use UniUni’s own small business platform. Others reach UniUni through a shipping platform.
ProtonShip is one of those platforms. UniUni sits in the same quote as three other carriers, so you can see whether it's the right pick for each parcel. Canada Post is coming soon. A ProtonShip quote asks UniUni about each parcel and route, and only shows UniUni when it accepts them.
UniUni suits small, light parcels going to homes in cities. For a rural address or a parcel that needs a signature, pick one of the other carriers in the same quote; a PO box needs Canada Post. UniUni shipping in Canada has its limits and rules, and UniUni drop-off and pickup covers how parcels reach it.
See UniUni next to three other carriers
Create a free account to see which carrier runs each price in your quote.
Related reading
Shipping with UniUni?
Compare UniUni with three other carriers in one quote, and pay per label.