Pay for each label and see every adjustment before it’s charged
Opening an account is free. The price in your quote already includes fuel and the carrier’s surcharges, and sales tax is added for the province you ship from.
- Account
- Free
- You pay
- Per label
- Notice before an adjustment
- 72 h
- Void an unused label
- 28 days
What the quoted price includes
One number per service, before tax, for the parcel and route you entered.
The label
The carrier service you pick, for that parcel and that route, at the price in your quote.
Fuel and carrier surcharges
Fuel, home delivery, remote-area and peak-season surcharges are part of the quoted price.
Basic coverage
Every label includes the carrier's basic coverage. Enter the goods' value when you buy it, and each rate includes the carrier's charge for covering it.
Sales tax by province
GST, HST or QST is added at checkout for the province the parcel ships from, and broken out on every receipt.
Lower prices as you ship more
Every label you buy counts toward your level, across every carrier. Each level takes more off the delivery charge, up to 20%.
Starter
Base price
Every new account
Bronze
5% off
From 50 labels
Silver
10% off
From 250 labels
Gold
15% off
From 1,000 labels
Platinum
20% off
From 5,000 labels
- The discount comes off the delivery charge. Carrier surcharges, such as remote areas, additional handling and peak season, stay as they are.
- A label already at our lowest price stays there, so short trips see less of the discount than long ones.
- Voided labels don’t count. Your level doesn’t drop when you ship less, and your quotes use it as soon as you reach it.
When a price can change after you ship
Carriers weigh and measure parcels at their depots. If their figures differ from the label, they bill the difference. A carrier can also bill for a corrected address or a return to sender. Those adjustments are the only way the price moves once you’ve bought a label.
- We post it with the reason and the amount. When the carrier reports its figures, you also see the weight and size you entered next to what it measured.
- You have 3 days to look. Nothing is charged in that time. Dispute it and the charge waits while we look into it.
- You can dispute it for 30 more days. This still applies once the charge has gone through. If we agree, the full amount goes back to your card.
Included with every account
The tools cost nothing. You pay for labels.
- Opening and keeping an account
- Saved addresses and box sizes
- Tracking pages you can share with customers
- The Shopify connection
- Bulk uploads of up to 500 parcels
- Support tickets with our team
Pricing questions
Is there a monthly fee or a subscription?
No. Opening an account is free. You pay for each label you buy, plus any carrier adjustments.
Do I need to prepay or keep a balance?
No. Each label is charged to your card when you buy it. The card is saved for your next label and for any adjustment, and you can change it in Billing.
Why are the prices lower than at the counter?
Carriers give lower rates for higher volume. ProtonShip ships under rates set for a large combined volume, so a business sending a few parcels a week pays less than the counter price for the same service.
Do prices drop as I ship more?
Yes. Every label you buy counts toward your volume level, across every carrier. Each level takes a percentage off the delivery charge, up to 20% at Platinum, from 5,000 labels. Carrier surcharges aren't discounted, and voided labels don't count. Your level doesn't drop when you ship less, and your quotes use it as soon as you reach it.
Are fuel and other surcharges extra?
No. Fuel and the carrier surcharges that apply to the parcel when you book it, such as home delivery, remote areas and peak season, are in the price you're quoted. Sales tax is added at checkout.
Can the price change after I buy the label?
Only if the carrier bills more for the parcel, such as for a heavier or bigger box, a corrected address, a business address that turns out to be a home, or a return to sender. We post the adjustment with the carrier's reason and wait 3 days before charging it, and we never charge one that reaches us more than 90 days after you bought the label.
What if I don't use a label?
Void it within 28 days of buying it, before the carrier scans it, and the full amount goes back to your card, tax included.
How long does a quoted price hold?
Twelve hours. After that, get fresh rates before you buy.
Be first in line when ProtonShip opens
Join the early-access list and we'll email you when accounts open.