UPS drop-off locations and pickups in Canada
Where to drop off a UPS package in Canada, the size limits at UPS Access Points, what to bring, cut-off times, and how UPS pickups work.
Updated
Short answer. Take a parcel with a prepaid UPS label to The UPS Store, a UPS Access Point location, a UPS Customer Centre or a UPS Authorized Shipping Outlet; UPS charges nothing to drop it off. Access Point locations take parcels up to 44 lb, 38 inches on the longest side and 130 inches in length plus girth. UPS also picks up from your door, on a schedule or one pickup at a time, for a charge.
Where to drop off a UPS package
UPS’s Canadian rate guide lists these places to drop off a parcel, and drop-off is free at all of them for a prepaid parcel:
| Location | What it is | Good to know |
|---|---|---|
| The UPS Store | Full-service stores for packing, shipping and printing | Participating stores are UPS Access Point locations too |
| UPS Access Point location | A counter inside a local business, or a UPS Access Point locker | Evening and weekend hours that vary by location; lower size and weight limits |
| UPS Customer Centre | UPS’s own counter at one of its operating centres | Self-service kiosks and limited packing supplies |
| UPS Authorized Shipping Outlet | A third-party shipping store where you can also create a new UPS shipment | Staff on hand, and packing supplies for sale |
The guide’s fifth location type, UPS Worldwide Express Freight Centres, is for pallets rather than parcels. Its Canadian drop-off list doesn’t include drop boxes.
Find a UPS drop-off location near you
Enter a postal code or share your location to see the nearest UPS drop-off locations from Google Maps, with directions.
Enter a postal code to see drop-off locations near it, nearest first.
Results come from Google Maps and can include a depot or office that doesn’t take drop-offs. Check the carrier’s own finder before you go:
Size and weight limits at UPS Access Points
Access Point locations are independent businesses, and UPS gives them lower limits than its network as a whole:
| Limit | UPS Access Point | Any UPS parcel |
|---|---|---|
| Weight | 44 lb (20 kg) | 150 lb |
| Longest side | 38 in (97 cm) | 108 in |
| Length plus girth | 130 in (330 cm) | 165 in |
Girth is twice the width plus twice the height; how to measure a package shows how, and the dimensional weight calculator checks a box against UPS’s overall limits. Access Points also refuse parcels with restricted or prohibited articles, such as dangerous goods, firearms, ammunition and weapons, and parcels declared above a value limit UPS sets for drop-offs.
For a parcel over the Access Point limits, check with a UPS Customer Centre before you go. UPS also requires a heavy-package sticker on any parcel over 70 lb, which it supplies through ups.com or 1-800-PICK-UPS.
What to bring
- The parcel packed and sealed, with the label printed and taped flat to the largest side. UPS asks for Access Point drop-offs to be packaged and to have “a printed label.”
- No old labels or barcodes on a reused box. UPS’s packing advice is to remove them.
- One label per box. A shipment of several boxes needs a label on each.
Printing shipping labels covers printers, paper and where the label goes on the box.
Cut-off times and opening hours
Each location’s page in the UPS location directory lists its opening hours and, where set, its latest drop-off times for Ground and Air on each weekday. Drop off before that time if you want the parcel to go out that day. Access Point locations keep evening and weekend hours, which vary by location.
UPS doesn’t pick up on Sundays and doesn’t say when a parcel left on the weekend leaves the location. On holidays, UPS and The UPS Store don’t always close on the same days; the UPS holiday schedule shows both.
How to find a UPS location
UPS’s location directory lists its Customer Centres, Authorized Shipping Outlets and Access Point locations by province and city, each with its address, hours and services. The Find a Location search on ups.com works by address, and UPS also gives the closest location by phone at 1-800-PICK-UPS. Locations open, close and change hours, so check the directory on the day rather than a saved list.
How UPS pickups work
UPS picks up from a home or business in two ways: one pickup when you need it, or a recurring pickup set up on a UPS account. Both cost extra.
| Pickup | How it works | How it’s charged |
|---|---|---|
| One-time pickup | Booked on ups.com or by phone for a chosen date and time window | Per request, whatever the number of parcels. Same-day and phone requests cost more than web requests for a later day |
| Daily Pickup | A driver stops once each business day at a set time | Weekly, lower for accounts that ship more each week |
| Day-Specific Pickup | A driver stops on one to four chosen business days a week | Weekly, by the number of days |
| UPS Smart Pickup | A driver comes only on days a shipment is processed in UPS’s shipping tools | Weekly |
| Saturday pickup | Where available, matched to the account’s weekday pickup type | Per Saturday stop |
Scheduled pickups run Monday to Friday, with Saturday stops as an add-on where UPS offers them, and changes to an account’s pickup settings can take up to three business days. A pickup from a home can also carry UPS’s residential surcharge, and UPS adds area and fuel surcharges to pickup charges where they apply.
Drop-off and pickup with a ProtonShip label
Booking a pickup through ProtonShip isn’t offered. With a ProtonShip UPS label, drop the parcel off at any of the UPS locations above, where drop-off is free, or hand it to a UPS driver who already collects from you. Every label comes as a 4 × 6 PDF and a letter-size PDF, so it prints on a label printer or any office printer.
Buy the label, then drop it off
Quote a parcel, print the label, and take it to the nearest UPS location.
Questions about UPS drop-off and pickup
Is it free to drop off a UPS package?
Yes, for a parcel that already has a prepaid label. UPS lists drop-off as free at UPS Customer Centres, The UPS Store, UPS Access Point locations and UPS Authorized Shipping Outlets.
Can I drop off a UPS package at Staples?
At some stores. UPS's location directory lists Staples stores among its UPS Access Point locations, so search the directory for one near you. The Access Point size and weight limits apply there.
Can I drop off a UPS package without a printed label?
Bring the label printed and attached. UPS asks for a parcel left at an Access Point to be packed and to carry a printed label.
Does UPS charge for a pickup?
Yes. A one-time pickup is charged per request, whatever the number of parcels, and scheduled pickups carry a weekly charge. A pickup from a home can also carry UPS's residential surcharge.
Can I drop off a UPS package on a Sunday?
Where a location is open on Sundays, yes. UPS doesn't pick up on Sundays, so the parcel leaves the location on a later day.
Sources, checked October 17, 2026
Related reading
Labels you can drop off anywhere UPS takes parcels
Quote a parcel, print the label at home, and drop it off at the nearest UPS location.