FedEx drop-off locations and pickup

Where to drop off a FedEx parcel in Canada

FedEx Canada’s location finder lists four kinds of place that take parcels:

FedEx Office stores don’t appear in FedEx Canada’s location finder. In Canada, the staffed places are FedEx Ship Centres and the FedEx counters inside partner stores. Drop boxes don’t take dangerous goods, dry ice included, and neither do Authorized ShipCentre or OnSite counters, so those parcels go to a FedEx Ship Centre. FedEx allows a few exceptions in drop boxes, such as permitted lithium batteries in FedEx Express parcels.

Find a FedEx drop-off location near you

Enter a postal code or share your location to see the nearest FedEx drop-off locations from Google Maps, with directions.

Staples and other stores

FedEx names Staples, Kent and Super C stores among its Authorized ShipCentre and OnSite locations. Only participating stores take FedEx parcels, so check the location finder before you go. Inside, FedEx says to look for FedEx signage or ask at the main counter or register.

At a participating Staples you can buy FedEx shipping and packing materials in the store, or bring a parcel that already has its label. Staples doesn’t accept dangerous goods. The store can also hold an incoming FedEx parcel for pickup, which a recipient arranges through FedEx Delivery Manager; FedEx keeps it up to five business days before sending it back to the nearest FedEx facility.

What to bring

• The parcel, packed and sealed, with its label attached flat. OnSite counters and drop boxes take only parcels that are ready to go; a Ship Centre or Authorized ShipCentre can help with packing and sell you a label.
• A paid label for a drop box. FedEx says cash, cheques and credit cards aren’t accepted at drop boxes, so the label has to be bought before the parcel goes in.
• No other paperwork within Canada. FedEx says all you need to ship a parcel within Canada is its FedEx shipping label.

Print the label at actual size and keep the barcode flat and uncovered. Our guide to printing shipping labels covers home printers and 4 × 6 label printers.

Cut-off times and when a parcel ships

Every FedEx location has its own last pickup of the day. In the location finder, a location’s “Last pickup” tab gives its latest Express drop-off and latest Ground drop-off times, and each drop box shows when the courier is due and whether that day’s pickup has happened. FedEx’s Ground terms say a parcel accepted after a location’s regular scheduled pickup time may have a transit day added to its delivery date.

FedEx doesn’t empty drop boxes on Saturdays, so a parcel left in one then ships on the next business day. FedEx Ship Centres close on statutory holidays, lieu days included, while counters inside stores keep their store’s hours. The FedEx holiday schedule lists the days FedEx closes, province by province.

How to find a FedEx location

Search FedEx’s location finder by postal code or city. Its filters match the location types: Shipping Assistance for Ship Centres and Authorized ShipCentres, In-Store Drop Off for OnSite counters, and, under More Filters, the FedEx Drop Box location type. Each result shows hours, services and the last pickup. FedEx notes that store hours can change without notice, so for a counter inside a store, the store’s own website has the latest hours and closures.

How FedEx pickups work

FedEx picks up on business days in the areas it serves directly, and in most major cities on Saturdays for a fee. FedEx says you need a FedEx account to schedule a pickup online, and parcels must be ready by the local pickup cut-off, which varies by location and service. It offers three kinds:

• On-call pickups on a day you choose, booked online, in the FedEx app or by phone. Since March 9, 2026, FedEx charges a fee per stop for them in Canada, for same-day and future-day pickups alike. Booking by phone, or for a Saturday, costs more than booking online for a weekday.
• Regularly scheduled pickups on the same days every week, for a weekly fee. Saturday pickups aren’t available in every market.
• Automated pickups, where a shipper’s FedEx shipping software tells FedEx when a parcel is waiting.

FedEx also takes guest pickup requests made with the tracking number of an existing label, but warns that a label’s own pickup restrictions can mean booking and paying with your own FedEx account. FedEx’s pickup page points to the alternative: dropping a parcel off at a FedEx retail location comes at no extra charge.

Drop-off and pickup with a ProtonShip label

A ProtonShip FedEx label is a FedEx shipping label, so the parcel can go to any location above that takes its service and size. Print it, attach it, and drop the parcel at a FedEx Ship Centre, an Authorized ShipCentre or OnSite counter, or a drop box if it fits. For FedEx Ground at an Authorized ShipCentre, check that the finder shows Ground for that store, since FedEx offers Ground at select ones only.

Questions about FedEx drop-off and pickup