ProtonShip vs eShipper
Checked against eshipper.com on
Short answer. eShipper pairs its shipping platform with account managers, fulfilment warehouses, pallets and cross-border help, and gives you 30 days from an invoice to question a charge. ProtonShip is self-serve and parcel-only within Canada, charges each label to your card, and shows the carrier's figures before any adjustment is charged.
Side by side
| Topic | ProtonShip | eShipper |
|---|---|---|
| What it is | Labels from four carriers in one account, for parcels within Canada | A multi-carrier shipping platform with account managers, plus fulfilment, pallet, cross-border and customs services |
| Carriers for parcels within Canada | UniUni, Purolator, UPS and FedEx, with Canada Post coming soon | Its peak-surcharge page shows Canada Post, Canpar, DHL, DHL eCommerce, FedEx, GLS, Purolator and UPS. Its site says it has over 100 carriers on its platform. |
| How you pay | Free account, paid per label by card. Unused labels can be voided within 28 days. How pricing works | Free to register. Labels are billed when created, by card, a prepaid wallet or weekly invoices on credit; credit applicants are asked to ship at least $500 a month. Unused labels can be cancelled within 14 days. |
| Carrier adjustments | Posted with the carrier’s reason, and its figures when it reports them. Nothing is charged for 72 hours. How adjustments work | Adjustments are billed on your invoice or deducted from your wallet as they arise. You have 30 days from the invoice date to question charges, after which they're considered accurate and final. A notice before the charge isn't stated. |
| Coverage and claims | Basic coverage on every label. You file claims with us. Coverage and claims | The first $100 of coverage is free, with eShipper insurance available above that. Claims are filed with eShipper, which takes them up with the carrier, and it asks for 30 to 60 days to process a claim. |
| Support | Support tickets from your account, answered by email | Phone, email, a contact form and a ticket form, with account managers. Support hours aren't stated on its site. |
| Also offers | Shopify orders and bulk uploads (CSV or Excel), within Canada only | Fulfilment and warehousing, pallets, US and international shipping with customs help, Amazon FBA, many store integrations and a Shopify app. |
| Reviews | ProtonShip is new and has no public reviews yet. | Trustpilot 3.7 from 233 reviews. Shopify App Store 4.6 from 27 reviews. |
How each handles carrier adjustments
When a carrier re-measures a parcel or corrects an address, it bills more. The platform that sold the label decides how that reaches you.
“You have thirty (30) days from the invoice date to raise any questions or concerns regarding the charges listed. After this period, all charges will be considered accurate and final.”eShipper terms of service, Billing
eShipper: Adjustments are billed on your invoice or deducted from your wallet as they arise. You have 30 days from the invoice date to question charges, after which they're considered accurate and final. A notice before the charge isn't stated.
ProtonShip: the adjustment is posted with the carrier’s reason, and its figures next to yours when it reports them, and nothing is charged for 72 hours; a dispute holds the charge. How adjustments work, and why we show the carrier’s numbers first.
Who eShipper suits better
Businesses that want a named account manager and one provider for parcels, pallets, cross-border shipping and fulfilment, or that want to ship on credit terms.
Who ProtonShip suits
Businesses shipping parcels within Canada who want four carriers in one account, paid per label by card. ProtonShip doesn’t ship to the United States or overseas, carry pallets, or run drop-off branches. The detail is on pricing, carrier adjustments and coverage and claims.
Switching from eShipper
eShipper's help centre has you build an address book file from its template and upload it as a .csv file. If you still have that file, it's a good start here: rename its columns to our template's and add each parcel's weight and size.
ProtonShip sells parcel labels within Canada, paid by card, so eShipper's fulfilment, pallets, customs help and credit terms stay with eShipper.
ProtonShip’s bulk upload takes a CSV or Excel (.xlsx) file of up to 500 parcels. The first row needs the template’s column names, with to_name, to_street1, to_city, to_province, to_postal_code and weight_lb required, and columns it doesn’t use are ignored. A box column can name a saved box, and a from_address column a saved ship-from address, row by row. How bulk labels work
From eShipper’s own help pages, checked October 17, 2026: eShipper help centre: import your whole address book.
Try ProtonShip on your next parcel
A free account with four carriers, paid per label.