Shippo in Canada vs ProtonShip
Checked against goshippo.com on
Short answer. Shippo is shipping software with its own discounted Canada Post account for parcels that ship from Canada, the option to connect your own carrier accounts, and a free plan for low volumes. ProtonShip is a free account for parcels within Canada with four carriers. Shippo passes Canada Post's adjustments on to your invoices; ProtonShip shows you the carrier's figures and waits before charging.
Side by side
| Topic | ProtonShip | Shippo |
|---|---|---|
| What it is | Labels from four carriers in one account, for parcels within Canada | Shipping software for online sellers, with its own discounted Canada Post account for parcels that ship from Canada |
| Carriers for parcels within Canada | UniUni, Purolator, UPS and FedEx, with Canada Post coming soon | Discounted Canada Post rates through Shippo's own Canada Post account, which you activate in the app with no application. Other carriers by connecting your own accounts, which its pricing page allows on every plan. |
| How you pay | Free account, paid per label by card. Unused labels can be voided within 28 days. How pricing works | Starter is free for up to 30 labels a month. Pro is a monthly plan, billed in US dollars on the Shopify App Store, and Premier is priced by Shippo's sales team. Canada Post labels are billed on Shippo's invoices. |
| Carrier adjustments | Posted with the carrier’s reason, and its figures when it reports them. Nothing is charged for 72 hours. How adjustments work | Shippo passes on any adjustment Canada Post charges it, on your invoices and transactions; most adjustments show up 30 to 60 days after a parcel ships. Shippo's support team handles disputes. A notice before the charge and a dispute window aren't stated. |
| Coverage and claims | Basic coverage on every label. You file claims with us. Coverage and claims | Optional shipping insurance. For labels on its Canada Post account, Shippo's support team handles claims for lost or damaged parcels and takes them up with Canada Post. |
| Support | Support tickets from your account, answered by email | Email on the free plan; email, chat and phone on Pro, with a dedicated account manager on Premier. |
| Also offers | Shopify orders and bulk uploads (CSV or Excel), within Canada only | Store integrations including Shopify, customs forms, Canada Post to the US and overseas, and an API. Its help centre says pickups aren't available for labels on its Canada Post account. |
| Reviews | ProtonShip is new and has no public reviews yet. | Trustpilot 3.1 from 563 reviews. Shopify App Store 4.2 from 317 reviews. |
How each handles carrier adjustments
When a carrier re-measures a parcel or corrects an address, it bills more. The platform that sold the label decides how that reaches you.
“We pass along any adjustments Canada Post charges us.”Shippo help centre, Shippo's Canada Post carrier account
Shippo: Shippo passes on any adjustment Canada Post charges it, on your invoices and transactions; most adjustments show up 30 to 60 days after a parcel ships. Shippo's support team handles disputes. A notice before the charge and a dispute window aren't stated.
ProtonShip: the adjustment is posted with the carrier’s reason, and its figures next to yours when it reports them, and nothing is charged for 72 hours; a dispute holds the charge. How adjustments work, and why we show the carrier’s numbers first.
Who Shippo suits better
Sellers who ship mostly by Canada Post, including to the US and overseas, who want a free plan for low volumes or an API, or who already have carrier accounts of their own to connect.
Who ProtonShip suits
Businesses shipping parcels within Canada who want four carriers in one account, paid per label by card. ProtonShip doesn’t ship to the United States or overseas, carry pallets, or run drop-off branches. The detail is on pricing, carrier adjustments and coverage and claims.
Switching from Shippo
Shippo exports shipments from its Shipments page as a CSV file with order numbers and recipient information, up to 90 days at a time, so a year of history takes a few exports. Its help centre doesn't list the column names, so match them to our template before uploading.
Save the package sizes you use in Shippo as boxes in ProtonShip, so each row can name its box. Labels to the US and overseas stay with Shippo: ProtonShip ships within Canada only. Canada Post is coming soon.
ProtonShip’s bulk upload takes a CSV or Excel (.xlsx) file of up to 500 parcels. The first row needs the template’s column names, with to_name, to_street1, to_city, to_province, to_postal_code and weight_lb required, and columns it doesn’t use are ignored. A box column can name a saved box, and a from_address column a saved ship-from address, row by row. How bulk labels work
From Shippo’s own help pages, checked October 17, 2026: Shippo help centre: export shipments via CSV.
Try ProtonShip on your next parcel
A free account with four carriers, paid per label.